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CaptainPablo's avatar
CaptainPablo
New member | Level 2
2 years ago

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.
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  • Sam DBX's avatar
    Sam DBX
    11 months ago
    Hi everybody, 
     
    Appreciate your comments here. We’d like to share some key takeaways from this discussion.
     
    If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:
     
      • Dropbox Basic users can be logged into up to three devices at a time.
      • Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.
      • Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.
     
    Actions to take:
    • Unlink some, or all your devices. Instructions in here. 
    • Request your company Team Admin to manage your devices via the admin console: 
    Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.
     
     Video Tutorial here.
     
    This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!
     
    Thanks,
    Sam
     
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Deb R, I see that you're using a beta version of our app. 

 

As a first step, can you try going into your account settings on the Dropbox website and then turning Early releases off? 

 

After that, feel free to re-install the app, and let me know how it goes. 

cesterwo's avatar
cesterwo
Helpful | Level 5
2 years ago

I've been having this issue as well and this hasn't fixed it. Even our IT people are unsure of what to do. Tried uninstalling, reinstalling, and toggling both early access and release versions of the app. I've also had this issue on Chrome, Firefox, Safari, and Vivaldi. 

 

  • Macbook Air M1 
  • OSX Ventura Version 13.6.1
  • Dropbox Business Account With SSO and 2-Factor Auth.

  • cesterwo's avatar
    cesterwo
    Helpful | Level 5
    2 years ago

    P.S. also tried the offline installer and it didn't work either.

  • Firelock's avatar
    Firelock
    Helpful | Level 6
    2 years ago

    we have a work around that is allowing us to log-in using the desktop software. We changed the SSO setting in the admin console to optional and then signed in using a username and password instead of SSO. For some reason we have to click sign on twice but it does allow the sign on. We think the issue is being caused by some problem with our Microsoft Defender CASB security software and Microsoft Authenticator SSO.

  • cesterwo's avatar
    cesterwo
    Helpful | Level 5
    12 months ago

    OK, we managed to fix the issue by signing off of all other devices where I had dropbox on. I think there may be a soft max sign-ins for dropbox.

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