Re: Can't log in "Previous sign-in interrupted" error

CaptainPablo · ‎08-30-2023

As it says above ... Can't log in "Previous sign-in interrupted" error.

Any help appreciated.

It's a business account if that makes any difference.

mbarron · ‎10-27-2023

I've tried both Chrome and Edge.

mbarron · ‎10-27-2023

Oh and it is an individual account.

Walter · ‎10-27-2023

Do you have any antivirus, firewall or VPN/proxy running on your computer @mbarron?

Also, if you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting your device limit?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Firelock · ‎11-01-2023

Our company with 150 users is also having this error. Both Macs and PCs. Started about three weeks ago. I’ve got a ticket working with Dropbox support. Our company uses Dropbox as our “file server,” so not being able to have desktop sync is a real problem.

Sbigger09 · ‎11-01-2023

I am an admin on a Business account, our users setting up new workstations are having the exact same problem. “Previous sign-in interrupted” they have tried everything that has been suggested here with no success.

Megan · ‎11-01-2023

Hi @Sbigger09, welcome to our Community!

Could you kindly send me a screenshot of the message you mentioned, in order for me to have a visual too?

Keep me posted, and we'll take it from there!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Sbigger09 · ‎11-01-2023

Thank you, I have now resolved it

Megan · ‎11-01-2023

Awesome news, if you need anything else let us know @Sbigger09!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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KevinOff · ‎11-03-2023

I am now having this same issue. Can someone post what they did to resolve it?

I am on a business account, and I am an admin. I am setting up a new PC for a user, but currently logging in to it as myself. It is a Windows 11 PC, running Chrome. Tried with Chrome version 94 and 116, same error. We are not updating to Chrome version 118 due to a bug in that version that affects my company.

I am also unable to view user attributes in the Admin panel, so I can't check how many devices I have enabled. The page is showing an error:

KevinOff · ‎11-03-2023

Update:

I found that my company settings had restricted us to 3 devices. I upped that to 4 and Dropbox signed in perfectly. This seems to be an issue with device count, and an un-clear warning from the dropbox app that you have hit your device count max.