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New member | Level 2

2 years ago

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.

Sam DBX
11 months ago
Hi everybody,

Appreciate your comments here. We’d like to share some key takeaways from this discussion.

If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:

Dropbox Basic users can be logged into up to three devices at a time.

Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.

Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.

Actions to take:

Unlink some, or all your devices. Instructions in here.

Request your company Team Admin to manage your devices via the admin console:

Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.

Video Tutorial here.

This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!

Thanks,

Sam

Icon for Dropbox Staff rank

Dropbox Staff

Hey mbarron - sorry to hear about this.

Can you please clarify if you're using an individual account or if you're part of a team account?

Also, have you tried another browser as well?

If you did and this persists, please send us a screenshot so that we can have a look too.

Explorer | Level 3

2 years ago

I've tried both Chrome and Edge.

mbarron
Explorer | Level 3
2 years ago
Oh and it is an individual account.
- Walter
  Dropbox Staff
  2 years ago
  Do you have any antivirus, firewall or VPN/proxy running on your computer mbarron?
  
  Also, if you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting your device limit?

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