Can't log in "Previous sign-in interrupted" error

Hi, I have solved the issue.

What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.

I just followed instructions and somehow it worked.

Regards.

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Maddux wrote:

Hi, I have solved the issue.

 

What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.

I just followed instructions and somehow it worked.

 

Regards.

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Thank you! I had tried everything here, clearing cache, different browsers, offline installer, unlinking devices (even though I don't have a free account which should support more devices) and the mobile linking was the only thing that worked. I was skeptical at first as it only seemed to download yet another installer but this one already automatically connected to my account and it worked.

Thanks again, this was driving me nuts!

Nadav1 did you try using that installer? I was skeptical at first too as it was only downloading another installer but that seemed to connect immediately.

Windows 10 desktop app user and Admin for a Team account. I've tried everything in this entire thread. I've got my team device limits to unlimited. I've tried removing 2-factor auth requirement, removing devices, etc. No matter what I do, once a user logs out of the app they cannot log back in and get the "Previous sign in interrupted" message over and over. I removed my connected mobile device trying to see if that would allow me to login on my desktop pp but that didn't work and now my mobile app won't let me login again either. This HAS to be a known issue by now with Dropbox. I have 3 users including myself right now that cannot use DB at all and this is killing our productivity as all of our project folders live in DB for our entire team. Can't be an IT issue on our side as not limited to a specific device, network, or even mobile or desktop app. 3 of us have called in with this issue multiple times in the past 2 weeks. We desperately need support!

Thanks for the ticket number, igaming.

I went ahead and passed your comments along to the agent working on your case and raised the priority of the ticket, so they'll get back to you the soonest possible.

Have a great week!

Dear Hannah.

We in our organization , are also facing the same issue which is a Previous Sign in Error , on our machines which are running windows 11 OS

Troubleshooting already done :

-Unlinked old Devices

- Turned off early access

- tried offline Installer

Please be informed that i have already raised a ticket Ticket #22771686 , but no solution till now .

Hey Syed Rafay, sorry to hear about this.

From what I can see from your ticket, the agent working on your case is waiting for your response.

Please make sure to check the email chain and get back to the agent, so they can assist you further.

Have a great day!

I am not able to sign to Dropbox.

I have migrated to a new laptop (WIN 11) and once I have installed the app and logged in successfully, a warning message prompts to me saying that a previous sign in is interrupted. I also have read two related articles in this community forum but none of the suggested actions works for me.

Thank you for the support.

Hi there Maddux, sorry to hear you're having issues with this.

Do you have a free Basic Dropbox account? If so, can you check your security page, to make sure you don't already have 3 devices connected to your account?

Can you also clarify if you’ve tried our offline installer, as well?

A screenshot of the exact error you're getting would also help!

Let me know more!

Hi Megan, thanks for your response.

I just verfied that one 1 device is connected to my account. Also, I tried the offline installer with no success.

Awesome news Nadav1 & Sbigger09 

See you around in our Community!