Can't log in "Previous sign-in interrupted" error

Hi, I have solved the issue.

What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.

I just followed instructions and somehow it worked.

Regards.

I already escalated to Tier 2 support 18 hours ago (#23067267), no response from them yet. As a business user, I don't have time to hang out by the phone or email to hear back from them -- I've got to go do my business! I'm afraid it may take days of telephone tag to get someone.

I have the same problem as others in this forum and believe I have tried everything that has been described, maybe plus some.

THE PROBLEM: I am trying to install the Dropbox desktop app on a brand new Windows 11 Pro computer.  Like, straight out of the box new, and only a few apps were installed before Dropbox -- and not an antivirus program.  I keep getting stuck in a "loop" of the .EXE installer asking me to sign in via the browser; the browser is successful, saying it's signed in; but when it passes the process back to the .EXE, the local installer program doesn't continue the installation and generates the "Previous Sign In Interrupted" error message. I am business account with five users, and this would be install #2 for the staff member who will get this new PC, so I have not exceeded any quotas for installations.

INTERVENTIONS

I have tried:

- turning off beta versions

- installation attempts with Edge and then Chrome set as the default browser, same problem

- clearing the cache of the browsers and removing all extensions (but this is a new PC, all that was in the history was from the day it was booted)

- turning off Windows Defender Firewall (and no, there is no other A/V program)

- more than one Wifi - to remove concerns about a block in a specifical firewall

- full uninstall and reinstall of Dropbox; multiple reboots

- I've tried Offline Installer (Ver 188.4.6302). But this CAN'T be a true "offline" installer, because when I run it with Internet turned off, it complains, "your computer is offline" and cancels the installation!!!!

The problem is clearly in how the .EXE receives confirmation that the login has succeeded via the browser. 

Is there a registry key that needs to be manually edited? 

Is there another version of the offline installer that actually runs offline?

Thank you.

I'm having the same issue with signing into the desktop app and getting the "Previous sign in interrupted" error.

I'm on Windows 10 v22H2. I just got a brand new laptop so the app has not been previously installed. Don't have this issue on my old laptop.

I've tried uninstallting and reinstalling the app. Cleared cache. Restarted the computer.

I've tried logging in using Chrome and Edge.

Early releases tab is turned off. 

Hey guys, if you're still having this issue, can you please clear the cache of the browser that's opening when you're prompted to sign in and then try to sign in again.

Also, if you have any browser extensions from another tab/window, please temporarily disable those too.

Disabling any proxies, antivirus, firewalls, VPN, etc. might help as well, so please try that too. 

RESOLVED!

After numerous attempts I was finally able to log in. I completely cleared cache (making sure to close all browser tabs) and turned off all browser extensions. I then installed the software and tried logging into my personal account first rather than business account. That was successful. When I tried to log into my business account, I received an error that I already had dropbox on too many computers. So I had to log out of one of those before I could sign into the business account on the desktop app. I suspect that was the reason I couldn't log in previously. I had been focused on logging into the business account since that's what I primarily use. 

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Maddux wrote:

Hi, I have solved the issue.

 

What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.

I just followed instructions and somehow it worked.

 

Regards.

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Thank you! I had tried everything here, clearing cache, different browsers, offline installer, unlinking devices (even though I don't have a free account which should support more devices) and the mobile linking was the only thing that worked. I was skeptical at first as it only seemed to download yet another installer but this one already automatically connected to my account and it worked.

Thanks again, this was driving me nuts!

Nadav1 did you try using that installer? I was skeptical at first too as it was only downloading another installer but that seemed to connect immediately.

Windows 10 desktop app user and Admin for a Team account. I've tried everything in this entire thread. I've got my team device limits to unlimited. I've tried removing 2-factor auth requirement, removing devices, etc. No matter what I do, once a user logs out of the app they cannot log back in and get the "Previous sign in interrupted" message over and over. I removed my connected mobile device trying to see if that would allow me to login on my desktop pp but that didn't work and now my mobile app won't let me login again either. This HAS to be a known issue by now with Dropbox. I have 3 users including myself right now that cannot use DB at all and this is killing our productivity as all of our project folders live in DB for our entire team. Can't be an IT issue on our side as not limited to a specific device, network, or even mobile or desktop app. 3 of us have called in with this issue multiple times in the past 2 weeks. We desperately need support!

I have tried everything and I get this error over and over again. I just renewed my dropbox annual membership a month ago. If this does not get fixed in the next few days I will be asking for a refund and moving to another service. Using the web page is very cumbersome. I am in windows 11, it used to worked but had to log out and log in and now it won't work. I have tried everything everyone recommended here with no luck. This is ridiculous, the app should be updated to allow for username and password instead of the web browser log in.

RESOLVED, but not by dint of any of the suggestions from tier 2 support, none of which worked.

Either as default setting, or a security setting the initial DropBox consultant had me set on my business account when we migrated to DropBox, my staff were restricted to one device connected to Dropbox. Since my secretary was still using her current computer with Dropbox access while I was configuring the new replacement, the replacement PC was a second computer - hence, Dropbox created a login loop and rejected the new PC as exceeding the limit.  The problem had nothing to do with browsers, caches, firewalls, proxies, VPNs, or Wi-fi connections, as per Support's suggestion.  In retrospect, I respectfully suggest they should have known to tell me about that simple possible reason for a rejected login: too many devices. 

SOLUTION: As the Dropbox administrator, I went to Settings and Security. I changed the employee's user account to allow 2 devices to be linked.  That fixed it! Simple as that. Now, both are linked and updating. When I replace her old computer with the new, I can choose whether to leave both devices linked or delete one and restrict her to one device again. 

For non-business users, with free accounts, this is the equivalent situation of trying to add a fourth device linked to Dropbox. You'll need to delete one device to add your new one to stay within the limit of three devices. 

I am getting the exact same error on Windows 10 Pro. Happens with chrome or Edge. Sign in on the web works just fine. I cannot get the app to complete the process. No early release enabled.