Security and Permissions
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Hi All,
I have a issue, i can not seem to log into my dropbox account, after trying everything (including checking my gmail settings) I am hopeless.
I have tried setting up a new password, log in directly through gmail, just everything, but im just not recieving any verification mail to log into my dropbox account.
I have alot of important files on this account that I need to access, I really need someones help.
Can please someone write back to me (preferably someone from dropbox since its an issue that can not be solved)
Sorry to hear about this, @cemnow.
Can you clarify which verification code you're not receiving? Is it the 6 digit security code?
Have you checked your spam folder and added no-reply@dropbox.com to your email contacts, to see if that helps?
Keep me posted.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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No worries @cemnow!
Can I send you an email, in order for us to have a closer look into this?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @cemnow! Please check your email address, when you can. You should have a new email from me.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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