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Forum Discussion
Can I restore an account that was deleted?
Hello Dropbox Community!
This is my first time using the forum. Nice to meet y'all!
I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 Days ago, I was using the trial plan for business plan, and I decided to cancel the free trial plan and switch to the "plus" plan, but somehow, the dropbox team decided that it will a good idea to terminate your account if you cancel that plan, and I have no idea why someone would ever add such a thing on the billing page. I terminated my account, and I lost access to my files because I was looking for a downgrade. For 2 days, I've been trying to connect with the Dropbox team to figure and sort this out, but nothing happened so far. My files contain years of work and legal paperwork, and they seem to not care about that.
Does anyone have any idea if I will ever recover my files? I don't really care about the account, but the files are so important to me.
The Dropbox support team managed to find a solution and sorted the issue!
I'm happy that I got my files back! Thank you everyone!
- Rich
Super User II
Have you contacted Support? If so, what is your ticket number? If not ...
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hey Hannah! Thank you for your quick reply!
I want to point out once again how crucial and essential it is for me to get my files back as urgently as possible, as these files directly affect me personally and my business I have no other copy of them anywhere else.
Please ask your team to do anything possible to make this happen, and accept my apology. My intention was just to get a new plan and get off the trial plan, not to terminate my account.- Mark
Its not usually possible to recover files if an account was deleted. Do you happen to have a device which had Dropbox on that maybe hasnt sync'd the account closure? Or, could you look and search on a device for them?
I have exactly the same issue, reading along
Hi everyone! I just had this happen to me too! I am hoping I will get some help from support to get access to my old basic plan account with my original email. It is super frustrating how unclear it is when you try to cancel a trial that it will delete your account associated with that trial. And to make it more frustrating when I did get a response via email to my ticket, it said I had to reply from that email to "further my request". What does that even mean? Why do they have to make it so hard to get help. Is there any way to access chat with a live person, most companies have that option. I am hoping a monitor for dropbox community sees this and can help with my ticket. Any other insights for how to get help faster would be awesome! Thanks for your help.
- Rich
Ccruz807 wrote:
It is super frustrating how unclear it is when you try to cancel a trial that it will delete your account associated with that trial.
Cancelling a trial doesn't delete your account. It should just revert your account back to the state it was prior to the trial.
Why do they have to make it so hard to get help. Is there any way to access chat with a live person ...It sounds like you've already contacted Support through the ticket system. That is the primary method of getting support. Live chat is available with a paid account.
I am hoping a monitor for dropbox community sees this and can help with my ticket.Reply here with your ticket number and a Dropboxer might be able to check the status of your ticket, but the best way to get a response is to simply reply to the support email that you received, and your ticket will be updated.
Well believe me the cancellation process for the trial is NOT clear and it deleted my basic account. It doesn't let me log in now using my email. The message that shows up is "This account is deleted" and to "wait 30 days to re-register with current email"
Here are the ticket numbers:
Ticket #24159687
Ticket #24160477
Ticket #24164372
Really appreciate whatever help I can get! My client has tried sending me access to my personal email account that I just setup when this wasn't resolved quickly and she keeps getting denied the ability.
Thanks so much!
