Re: i did upgrade but it does not show, i used ideal to pay, TRIODOS/NL/20220715/20329101

obreenfotografie · ‎07-16-2022

i did upgrade but it does not show, i used ideal to pay, TRIODOS/NL/20220715/20329101

How to get acces to the upgrade?

obreenfotografie · ‎07-16-2022

I got the payment back, seems the ideal payment was not accepted. Not so nice. I ve to find another cloud work place, but I keep this one for what does work 😉

Nancy · ‎07-19-2022

Hi @obreenfotografie, I’m sorry to hear you had an issue with your payment.

In general, you should be able to pay for your Dropbox plan via iDeal. However, we’re unable to see whether there was a specific issue at the time being, which prevented the transaction from going through.

If there’s something else you may need though, you can definitely ping me.

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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mimi040 · ‎09-14-2022

I think I have a similar issue, I've paid thru IDEAL.
I believe the transaction ID (12 digit alphanummerical), is not added to my banks transaction details.
It should appear as "Dropbox*1234567890AB"
But instead transaction description is formatted as:
AB98C7DE6FGHIJ54 3
123456789101234 Dropbox

The next day I get a refund. Since dropbox (Ayden) can't confirm the transaction.
Can dropbox fix this?
Does dropbox use SAP?

PS: today I tried again, it worked. However the mail confirming the upgrade was delivered to my spam folder, but dropbox on the app shows 2 TB

Megan · ‎09-15-2022

Hi @mimi040, I hope you're doing well!

Based on your update, it seems everything is working as they should, right? Did you manage to upgrade to our Plus plan, without an issue?

Let me know if you need further help!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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mimi040 · ‎09-15-2022

@Megan I did manage to upgrade to Dropbox plus but not without encountering issue.
But no worry it works now.

Megan · ‎09-15-2022

I am glad to hear everything is back on track, @mimi040!

If you need anything else, just give me a shout.

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Amornrat · ‎08-14-2023

Dear people at Dropbox,

we bump in to the same problem. I upgrade to 2TB space, yearly. The payment is done on 13 Aug.2023 by 'Ideal'. My money was transfered to Dropbox NL04ADYB2017400157. Description was N3TNR24GQSW9GX72JDRS. Money was deducted from my account but till now no confirmation subscription email, no 2TB space upgrade. Hope someone can help me out.

PS: so many people complain about IDeal or upgrade subscription issue. Why dropbox still not solve the whole problem to make thing easier for everyone?