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Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello, I have no idea where to post this. However, I don't know what else to do. I have an alternate account with Dropbox that I created long ago, and I no longer have access to the email account I used to create it. There is no way to recover it as I don't remember the information to do so. I have a dropbox subscription with this account and I urgently need to cancel it.
@Pert wrote: I have an alternate account with Dropbox that I created long ago, and I no longer have access to the email account I used to create it. There is no way to recover it as I don't remember the information to do so. I have a dropbox subscription with this account and I urgently need to cancel it.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
