Wrongful credit card charge - Customer service help requested!

[katesrap]

I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out. 

I recently (May'23) received a $119.88 credit card charge for what I assume is an annual subscription to dropbox which I do not have / have not authorized. I believe I was on this plan ~1 year ago when I then downgraded to paying monthly. I cancelled my monthly plan in Feb 2023 and have confirmation from dropbox of this transaction. 

WHY am I now receiving a bill and what is even more frustrating, is that all attempts to report this bill have been ineffective / met with silence from Dropbox. Please help. 

[katesrap]

I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business days

[Rich]

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@katesrap wrote:
I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business days

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If the form was submitted successfully, you would have received an email with your ticket number. Make sure you check your spam folder.

[katesrap]

I’ve submitted this form twice now - the page on browser comes up and says it was submitted successfully but I do not receive an email with a ticket ID

[Nancy]

Sorry for jumping in too, @katesrap. It sounds like your ticket wasn't submitted properly from what you describe.

Is it OK if we log a ticket for you instead, and send it over to the email address that's linked to your Community profile here?

[katesrap]

Sure why not! Thanks

[Nancy]

You're all set, @katesrap! When you get the chance, please check your email address and reply back to my message.

[katesrap]

Done