Wrongly charged on my debit card when my account is free. I can't see any options to cancel my plan.

[Bushra09]

I am writing to dispute a charge of $11.99to my debit cardaccount on June 25, 2023. The charge is unfair and illegal, since my account is free. I have a basic plan. I cant even see an option to cancel my plan as it says you have no plan. This is so unfair. Please cancel this immediately and refund my money.

[Rich]

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@Bushra09 wrote:

I am writing to dispute a charge of $11.99to my debit cardaccount on June 25, 2023. The charge is unfair and illegal, since my account is free.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.