Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

DropWolke's avatar
DropWolke
Helpful | Level 6
2 years ago
Solved

Why is the price different for Dropbox Business Standard?

Hello all, we are using a Dropbox Standard trial account. Now we wanted to extend the trial period because Dropbox appeals to us more than the other cloud providers. On the German site it says that ...
Billing
dropbox business
Payments
Plans
upgrades
  • DropWolke's avatar
    DropWolke
    2 years ago

    I wanted to report back briefly.

     

    We have deactivated the trial period and could then pay directly in euros. Quite strange.

DropWolke's avatar
DropWolke
Helpful | Level 6
2 years ago

I was just able to figure out that it's not my browser or computer.

 

I created a new Basic account with a different email address, and this time all prices are displayed correctly. Even the 12 Euro per license (12 + 19% tax =14,28 Euro).

 

 

So it must be my account?

 

I have also put the information in my support ticket

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey DropWolke - thanks for the additional information and  the screenshot too.

 

Could you also share your ticket ID so that we can look it up in our system? 

  • DropWolke's avatar
    DropWolke
    Helpful | Level 6
    2 years ago
    Of course, the ticket number is:

    22840360

    I hope you can find a solution that would be great
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the ticket number DropWolke - much appreciated.

       

      I was able to locate it in our system and passed your comments on to the expert who's handling your case.

       

      They'll be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime. 

      • DropWolke's avatar
        DropWolke
        Helpful | Level 6
        2 years ago

        I wanted to report back briefly.

         

        We have deactivated the trial period and could then pay directly in euros. Quite strange.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions