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Forum Discussion
Why didn't I go back to my Plus plan, after being removed from the Family account?
I was added in Dropbox family, but after that, the key account removed me , why my Plan downgrade to basic, (my dropbox plus has expire date on 07 june 2024 before). Pls assist me to check it
- Nancy
Dropbox Staff
Hi sqabav! Welcome to our forum.
When you joined the Family account the first time, you should’ve received a prorated refund for the remainder of your Plus plan’s billing cycle (you can also check with your bank to make sure you’ve received it).
As a result, you’ll need to upgrade to Plus once again after being removed from the Family plan.
Ping me, if you need something else though.
