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Mitchvdd's avatar
Mitchvdd
New member | Level 2
2 years ago

Upgraded my account to 2000GB via Ideal not working

A few days ago I decided to upgrade my account to 2000GB and followed the steps provided to me. I used Ideal as payment method and the money was eventually removed from my bank, but my account remain...
Payments and billing
  • David Hurdle's avatar
    David Hurdle
    5 months ago

    Hi Nancy, Further to the above discussion would just like to add that the propblem got solved for me because dropbox refunded my payment. I will now take out a subscription using a credit card.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Mitchvdd, thanks for bringing this to our attention.

 

Did you upgrade via the Dropbox site directly, or via the mobile app?

 

According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

 

This will help me to assist further!

Mitchvdd's avatar
Mitchvdd
New member | Level 2
2 years ago

Thanks so far. I have upgrated via the dropbox site directly, and I have been charged bij dropbox. If necessary, I can also send the bank account number from which I got charged.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info, do you see the payment on your account here? Are you certain you were signed into the correct account when upgrading the plan?

    • Mitchvdd's avatar
      Mitchvdd
      New member | Level 2
      2 years ago

      No, I cant see the payment and i didnt get any confirmation. I do use this account.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

         

        You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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