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Forum Discussion
Unable to update card details "To protect your info, please verify your payment"
Hi There, My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet ...
Hi, I had the same problem and got it to work by removing the space in the postcode. Hope that works for you too!
Hi, I have the same problem. I've tried Chrome, Edge and Safari and all have the same result of producing a blank box with the message "To protect your info, please verify your payment". I really want to verify, but there are no instructions on how to do this. I've tried removing the space from my UK postcode as suggested by another member of the forum but unfortunately in my case this has not helped.
- Nancy
Dropbox Staff
Hey Mike72, I’m sorry to hear you’re having this issue.
Do you mind sending over a full screenshot of what you see on your end, so that I can take a look?
Just make sure to hide any personal/billing info that may be showing.
Give me a nudge when you’re ready.
Hi, I have got the same problem, here is a screenshot 🙂
Hi @Nancy,
Thank you for looking at this. I've attached a screenshot with obscured payment details. It looks very similar to what others are posting here.
Best wishes
Mike
- Nancy
Hi again Mike, thanks for the nudge!
Out of curiosity, do you happen to have a PayPal account, by any chance?
If so, can you try to pay via PayPal instead, and let me know if you keep receiving the same error message?
- Walter
Hey NAVITEAM, sorry to hear you're having issues with this.
Could you please clear your browser's cache or try another browser and let us know how it goes?
Also, have you tried with a different credit card of yours perhaps?
