Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi,
This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and experienced the following issues
- multiple accounts were created with all my email accounts (2 icloud, 3 gmail)
- files uploaded from my ipad or iphone is saving a copy in the device and bloating the device storage space
- upload speed is 1/10th (with wired ethernet) of the actual internet speed
- Had reported the storage and bandwidth issue to Dropbox support. Shared many screenshots and videos. But no fruitful response. It was total waste of time.
- deleting a dropbox account is a nightmare (esp. with icloud email). Tried to delete my dropbox account before deleting one of my icloud account. But ran into error. Finally, i deleted icloud account which was in trouble.
- I gave up on the subscription and no longer have a subscribed version of dropbox. For my privacy reasons, I would like to delete my free version of dropbox but again running into error when i tried to delete my account.
Can anyone help me in advising how to delete my account successfully?
Thanks
Thenmozhi
P.S: Had used dropbox in the past. But the service and support were worst in the past 2 years
Hi @ThenmozhiMurthi, thanks for bringing this to our attention.
Are you following these steps to delete your Dropbox account?
What error are you getting when trying to delete it?
Any other info or screenshots would be helpful!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!