I cancelled my plan twice and I still got charged. I'd like a refund.

[robzohrab]

Hi there, 

               I received and email that dropbox tried to charge my card and they were unsuccessful this morming, but I had cancelled the account last week, and then I made sure and re cancelled again to make sure this morning and then I was just charged on another credit card.

I would like to get refunded. 

Is there an email ( support )  I can talk to a real person about this, thanks in advance.

Cheers Rob

[Nancy]

Hi @robzohrab! Welcome to the Community. 

Did you receive any kind of confirmation via email upon cancelling your Dropbox plan? If yes, please send me a screenshot of it.

I’d also like one more screenshot of what you see on this page.

Give me a nudge when you’re ready.