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Forum Discussion

AJSR1's avatar
AJSR1
New member | Level 2
4 months ago

Unable to cancel paid plan as I no longer have access to the email address

I have 2 dropbox accounts, currently signed into one of them (Basic / free). I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer ...
cancellations
annoyed23's avatar
annoyed23
New member | Level 2
2 months ago

I have the same problem. I no longer have access to the email from a prior employer and I do not have the password and have been paying a monthly subscription. I need to cancel and can't figure out how to do it or how to contact anyone.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey annoyed23, sorry to see you're having this issue.

     

    Can you try the following steps, to see if they help you open a ticket with our support team?

     

    1. Open a private browsing/incognito window and go to this page.
    2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
    3. Fill out the rest of the form.
    4. Click "submit".

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