Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hey @Carde, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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It says, Using 4.6 GB of 2 TB but I still can't get to things and it will not allow me to download anything. saying I am out of storage
Hi @Trudi, thanks for posting here today!
When you say that it won't allow you to download anything, can you clarify which platform you're talking about?
I'm asking, because you should be able to download content from the web, even if your account is full.
With that being said, can you also check your account's plan page, and let me know what you find there?
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I have an annual subscription through Apple App Store.
Saw many others here have similar issue. Tried the recommended fix to delete app, reinstall and restore purchase. I get an error message - attached. Please help!
Hi there, @Chatsphotog, thanks for bringing this to our attention.
Since that's the case, can we send you an email, so we can take a closer look at this?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Chatsphotog, I just reached out via email, and I'll be happy to see you there.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!