Free trial is not applied to my account

[zoed]

Hi! Yesterday I started the dropbox plus free trial to transfer photos for a project however the free trial is not updating on my app. On the appstore it shows that I have started the free trial and when my plan will renew but the app is still showing that I am on a free plan and is not letting me upload more than 2MB of files.

[Rich]

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@zoed wrote:

On the appstore it shows that I have started the free trial and when my plan will renew but the app is still showing that I am on a free plan ...

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Have you tried to restore purchases from within the app?

[zoed]

yes i have, that didn’t work

[Jay]

Hi @zoed, thanks for messaging the Community!

Could you attach a screenshot showing the plan page on the website, and also a screenshot from the app itself showing your plan?

This will help me to assist further!