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I purchased for my wife Liisa Dropbox for one year, Eur 119.88€. The payment from Norwegian Bank card the 6/13./2023. The next week she got a note that Dropbox was full. I checked, and it absolutely was not after the purchase.
Message: [removed]Dropbox db.tt/cchelp IE 13.06.2023Computer network services EUR119,88
The filing number at Norwegian Bank [removed]
NOW. What to do? This does not ruin my economy, but if this case remains unsolved, all my family abstinate from using Dropbox, for forever. In this way the loss becomes a bit easier to suffer.
Can anyone, PLEASE, solve this mystery?
Carde
[removed]
[personal/sensitive information removed per the Dropbox Community Guidelines]
Basic
Ihave one of my own; my wife has hers, and we do not mix
Hey @Carde, thanks for reaching out to the Dropbox Community.
It sounds like the upgrade was perhaps made for a different account than the one your wife uses regularly.
If you look up the billing info here, does the email you find match the one your wife uses for her account?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Nygreekrican & @Carde, can I send you an email, in order for us to have a closer look into this?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Nygreekrican! I was about to log a ticket for you, but I can see you already have one open with our support team, and one of our agents has messaged you.
Please reply back to them, when you can.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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