Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Dear @Megan ,
I'm glad to inform you that I checked my credit card records and found that the refund amount was credited the day after I initiated the refund.
So, the money issue is resolved. It seems that the pending status shown in Dropbox's refund process is not accurate.
Thank you for your suggestions and assistance.
Best regards,
aa
Hey @aa_honor, I hope you're doing well!
In general it takes 3 to 5 business days for a refund to be processed by payment vendors. If the refund has indeed been applied on our end, then you might need to contact your bank.
Have you tried talking to your payment vendor, and asking about this at all?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Dear @Megan ,
I'm glad to inform you that I checked my credit card records and found that the refund amount was credited the day after I initiated the refund.
So, the money issue is resolved. It seems that the pending status shown in Dropbox's refund process is not accurate.
Thank you for your suggestions and assistance.
Best regards,
aa
Great news @a aa!
Thanks for the heads up, wishing you a wonderful week ahead! 😀
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!