Referral status ineligible

[Renix]

Hi!!! I have referred my 2 friend's but the referral bonus is not credited: in my DB setting page, I see "ineligible". They have installed DB app on their PC, after the registration. Thanks in advance!

[Mark]

That usually happens if its installed on a PC that already has Dropbox installed or its a shared network and so all from one IP

[mictenu]

Hi all, I have referral a friend, she download and install DropBox on her PC but I don't receive extra space and the status of my friend is "Ineligible".

Why?

Thank you

[baip]

I invited a co-worker and everything was installed and looked ok but then I found that my invitation was marked invalid.  Why did that happen?

[Mark]

Are they using the same machine as you (or possibly same network)? If so that could trigger the abuse filters 

[baip]

It's not the same machine.  I'm not sure what you mean by the same network. Our email addresses are in the same domain removed 

[a_agarwal]

I activated my Lenovo deal that gives me 100 GB for a year. After activating that deal, I received an email from Dropbox saying that the storage has been added for six months. But when I saw my profile page, it shows I still have only 2.5 GB storage available (the additional 0.5 for downloading the app). Where's the rest of it, and why is it for a shorter duration?

[Megan]

Hi @mictenu & @a_agarwal , happy Monday! 

I'd be happy to look into your referral status, and see what could be happening there. Can I send you an email, in order for us to have a closer look into this? 

Keep me posted! 

[Megan]

Hi @baip, how are you today? 

Can I send you an email, in order for us to have a closer look into this? 

Keep me posted! 

[raynokenny]

Why I cannot get referral as I refer a new friend? The status was ineligible. Please advise.