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Re: Re-subscription to a plan leads to a new payment??

Re-subscription to a plan leads to a new payment??

raptor10
Explorer | Level 3
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Hi, I would like to ask about re-subscription to a paid plan.
I have been using a DB Plus plan for a couple of years with annual payments. Recently I was charged again, and I downgraded the plan to Basic(free) plan. I received the explanation that the plan is still active until the paid period, but new uploads cannot exceed the 2Gb limit set for Basic plan (access to old uploads is available). The question is whether re-subscribing to the Plus plan within this active /paid period would lead to another payment, as the re-subscription is requiring to enter credit card information.
Thank you for your responses!!
10 Replies 10

Walter
Dropbox Staff
Go to solution

Refunds can take some time to be processed @raptor10 

 

You can wait a couple of days and if you still don't see the amount credited back to your balance, you can contact your bank and ask for more information. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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