Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Refunds can take some time to be processed @raptor10
You can wait a couple of days and if you still don't see the amount credited back to your balance, you can contact your bank and ask for more information.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hey @raptor10, thanks for joining our Community!
If you were to resume a subscription you had cancelled but was still ongoing, you wouldn't need to enter new billing information. Are you sure that the account isn't already upgraded to the free, Basic plan?
Let me know and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hey @raptor10!
If I get this right, you’re currently on a Plus plan, you cancelled your next renewal at some point, but now you’d like to continue with your paid plan as it is, and not downgrade to a free Basic account. Is this correct?
If you check your linked to Dropbox email address, are you seeing your cancellation confirmation? Is there an option to re-subscribe there perhaps without re-inserting your payment details?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I guess if the system requires entering credit card details (screenshot below), the system is trying to charge a new payment.
In the billing history, it shows that the amount of $119 was charged on 3/26 and refund is shown on 3/29.
I guess my questions are as follows:
Q1) Will the amount above be refunded?
Q2) If no refund can be made, is there a way to re-subscribe without paying a new amount?
Q2-1) If I enter credit card details as required by the system (see the screenshot below), will the system charge again?
Hi @raptor10, if a refund was processed, this means that your account was already downgraded, and is just a normal Basic free plan. You can confirm the refund from the payments page, and your payment provider as well.
To return to a paid plan, a simple upgrade would need to be performed from the page you're showing. If you're seeing this on your current account while logged in, then it means it will charge the full amount shown.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
So the option of re-subscribing simply means to upgrade and pay another $118?
So the period of 03/26/2023 to 03/26/2024 would only allow access old uploads and limit new uploads to 2Gb?
No, as mentioned previously, since you received a refund, your account should already be back on a Basic plan.
The screenshot only confirms the refund was related to that older transaction for that specific period, and doesn't mean that your account cannot be upgraded until 2024. You can confirm your current plan from this page.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I guess my final question is whether actual money will be refunded (deposited back) to my credit card?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!