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anitambutler76's avatar
anitambutler76
Explorer | Level 4
2 years ago

Quicken 5 GB storage disappeared mid-subscription

My Quicken subscription was renewed Nov. 2023 and my bonus 3 GB Dropbox storage was applied without a hitch. I received notice that my storage had run out of space and on Feb. 9th it was decreased to 2.25 GB. On Feb. 16, I chatted with Quicken and was given 7 unique codes to try to reestablish my Dropbox storage but had no success. They suggested I contact Dropbox. I chatted with Dropbox Sales and they had no ideas.

So here I am.

Error Messages
FAQ
Promotions
Storage space
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi anitambutler76, thanks for messaging the Community!

     

    Could you attach a screenshot showing this page on your Dropbox account to confirm the dates you added the Quicken promotional offer?

     

    This will help me to assist further!

      • anitambutler76's avatar
        anitambutler76
        Explorer | Level 4
        2 years ago

        Is that what you wanted?

        In the past the Quicken promotional was applied when my subscription renewed, which was back in November. I do not have a memory of applying a code this time.

         

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