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lizzp's avatar
lizzp
New member | Level 2
10 months ago

Paying for Premium subscription, don't know which account it's connected to

I have a recurring charge on my credit card for Premium, but I don't have or want a paid plan. I don't know what email it would be, or any way to access to account, because I have no idea what it is. How can I figure this out and cancel it?

Billing
Cancellations and refunds
Cancelling
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey lizzp, thanks for reaching out to us.

     

    If you don't know the email address associated with your subscription, you can use our payment lookup tool to figure it out.

     

    Once you find it, you can login and follow the steps here, to cancel it.

     

    Let me know if you have any issues.

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