Paying for Plus, but I have the Basic.

[erikssonsimon]

Hello,

I am paying for a Dropbox Plus, but I don’t have it when I log in, I only have Dropbox Basic. And I also cant find my files. 

I get the payment receipt to my email, which is the same email I use for dropbox. But it still says that I only have Dropbox Basic.

Heres my paypal payment.

This is how my account looks:

[erikssonsimon]

My account:

[Mark]

If you arent seeing the upgrade when logging in you almost certainly have upgraded the wrong account by mistake. Check what email the PayPal payment is linked to and try logging in to that one

[erikssonsimon]

Its both the same email [personal information removed per the Community's Guidelines]

[Mark]

You need to contact support for help then via www.dropbox.com/support. Note that you MUST do this while not logged in - so try and use an incognito window

[erikssonsimon]

Ok, ill try, thanks Mark

[erikssonsimon]

Where exactly im just ending up in a loop of clicks and links and this freaking chatbot that cant help me

[Megan]

Hey @erikssonsimon, thanks for posting here! 

I created an email on my end for you. I'll be happy to see you there!

Thanks!