I got a refund, but it is still pending, when do I get the refund?

[yogesh2]

I have an active ticket where a representative called Natasha confirmed a refund will be made 5 weeks ago. The refund status is still pending and there are only auto-responses on email and chat. How do I actually get the refund?

[Rich]

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@yogesh2 wrote:

I have an active ticket where a representative called Natasha confirmed a refund will be made 5 weeks ago. The refund status is still pending ...

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Reply here with your ticket number and a Dropboxer may be able to check the status when they return on Monday. @Megan @Hannah @Walter 

[Jay]

Hi @yogesh2, thanks for bringing this to our attention.

I've located your ticket on the system under your email address. It appears to be completed on our end back on August 23rd.

Are you able to see the refund receipt and invoice on this page? 

This will help me to assist further.