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Forum Discussion
I'm still being charged for an account I deleted a year ago and I can't contact support.
I accidentally deleted a dropbox premium account a year ago before stopping the payed premium subscription. Recently discovered I have been getting charged over $20/month for the past year as a result, but cannot contact support because the account no longer exists. I recently made a free account to contact support, but now cannot contact a Dropbox representative to cancel my deleted account subscription (and don't want to start another payed account). I am trying to stop the payments on the deleted account (payments through Paypal) but not sure what to do now-- need some help!
- Jay
Dropbox Staff
Hi kc879, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any progress!
Thanks! I was directed to a numbered ticket but with no specific instructions, it just told me I could reply to the email (DropBox Support). So I re-sent my original request to this email. Will this go directly to a DropBox team member to help?
- Jay
Do you have the ticket ID number from your automated response in order to locate it on the system?
