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Forum Discussion
Not receiving Verification and Forgot Password email
everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and th...
I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.
Walter
Dropbox Staff
Dropbox StaffHey Luciag1, sorry to hear you're having issues with this.
Could you check your email's spam/junk folder for the email and let us know if you can find the verification email there?
If not, you can try asking for the verification email again, preferably through a different browser.
In any case, please keep us posted!
Thank you Walter,
I have tried but nothing unfortunately.
Yes I have tried everything, nothing works.
Yes Please!
Hi, I am still waiting to receive assistance from you. How it is possible that I need to wait a week to get my email verified?
still waiting that someone helps with the issue...how long does it take?
- Nancy
Hi Luciag1! From what I can see, Megan has already forwarded your request to our specialized team, and they're looking into it.
Please rest assured that, as soon as they have more updates, they'll let you know in the same email thread.
In the meantime, please check your email's inbox and spam folder again, to make sure there's nothing new from Dropbox there.
hi ,
yes I have not received anything from anyone. I find odd that I need to wait weeks before getting a resolution.
