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brendalegria 's avatar
brendalegria
New member | Level 2
3 years ago

My Dropbox account won’t upgrade to Plus

I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK” and it says “unable to upgrade: an unknown error occurred.”
If I press Restore Purchases it says “unable to restore purchases: the operation couldn’t be completed. (NSURLErrorDomain error 409.)”
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi brendalegria , let's see what we can find on this together!

    When you visit your plan page right here, what is the subscription you see? 

    Can you clarify if you're trying to purchase the Plus plan through an in-app subscription from your mobile or directly using our website

    Let me know what you find

  • Lily6's avatar
    Lily6
    Explorer | Level 3
    Hi! So I’ve been trying to upgrade to the 2 TB and after I purchase it, everything goes through and I get charged, few moments later it says that the upgrade failed. I go to try and purchase it again and it says I’m already subscribed to the upgraded version but it doesn’t reflect in my account.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi Lily6, welcome to our Community! 

       

      Is it possible that you're paying for a different Dropbox account than the one you mainly use?

       

      Also, how have you been paying for your Dropbox subscription? Directly through your credit card or through iTunes/Google Play?

       

      Keep me posted!

      • Lily6's avatar
        Lily6
        Explorer | Level 3
        I did make a new account about a few days before and it charges my credit card directly
  • Dakota 's avatar
    Dakota
    New member | Level 2
    I upgraded my membership and it says I haven’t and to contact you cause I am
    That member but it won’t update or upgrade
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey there, Dakota, I hope you're doing well!

       

      Is it possible that you upgraded a different account than the one you're using? Also, what type of plan are we referring to?

       

      After buying this subscription, did you perhaps receive a receipt confirming the purchase? 

       

      Keep me posted!

  • Chiara16's avatar
    Chiara16
    New member | Level 2

    Salve, ho un problema con l'upgrade del mio account. Ho un piano basic, quindi gratuito, e avendo finito lo spazio di archiviazione volevo acquistare dropbox plus. Ho trovato la prova gratuita di 30 giorni e dopo averla selezionata e inserito i dati di fatturazione, non ci sono stati cambiamenti sul mio account, lo spazio di archiviazione è rimasto uguale e non riesco a risolvere il mio problema. Qualcuno mi sa dire come posso fare? Grazie

     

    -------------------

    Hi, I have a problem with upgrading my account. I have a basic plan, therefore free, and having run out of storage space, I wanted to buy dropbox plus. I found the 30 day free trial and after selecting it and entering my billing information, there was no change to my account, my storage remained the same and I can't resolve my issue. Can anyone tell me how can I do it? Thank you

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Ciao Chiara16, buon venerdì!

       

      Quando hai iniziato la prova, hai utilizzato l'app Dropbox sul tuo telefono per crearla o direttamente attraverso il nostro sito web?

       

      Se hai usato il tuo cellulare, quale sistema operativo usi: iOS o Android?

       

      Tienimi aggiornato!

       

      PS: ho incluso una traduzione automatica del mio messaggio, mi scuso per eventuali errori che potresti trovare.

       

      --

       

      Hi Chiara16, happy Friday! 

       

      When you started the trial, did you use the Dropbox app on your phone to create it or directly through our website?

       

      If you used your mobile, what OS do you use: iOS, or Android? 

       

      Keep me posted! 

       

      PS: I've included an automated translation of my message, apologies for any mistakes you may find.

      • Chiara16's avatar
        Chiara16
        New member | Level 2

        Buongiorno Megan e buon venerdì anche a te!
        Ho effettuato il tutto da chrome su pc, ma il computer che sto utilizzando ha sistema iOS.

         

        Spero tu possa aiutarmi con questo dilemma!

         

        -----------------------

        Good morning Megan and happy Friday to you too!
        I did everything from chrome on a pc, but the computer I'm using has an iOS system.

         

        I hope you can help me with this dilemma!

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My Dropbox account won’t upgrade to Plus","moderationData":{"__ref":"ModerationData:moderation_data:583655"},"body":"

Hi brendalegria , let's see what we can find on this together!

When you visit your plan page right here, what is the subscription you see? 

Can you clarify if you're trying to purchase the Plus plan through an in-app subscription from your mobile or directly using our website

Let me know what you find

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Hi Lily6, welcome to our Community! 

\n

 

\n

Is it possible that you're paying for a different Dropbox account than the one you mainly use?

\n

 

\n

Also, how have you been paying for your Dropbox subscription? Directly through your credit card or through iTunes/Google Play?

\n

 

\n

Keep me posted!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2022-12-01T14:46:16.576-08:00","lastPublishTime":"2022-12-01T14:46:16.576-08:00","metrics":{"__typename":"MessageMetrics","views":5381},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:583623/message:640906","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MXw1MjoxfGludCw2NDA5MDksNjQwOTA5","node":{"__ref":"ForumReplyMessage:message:640909"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:640909":{"__typename":"ModerationData","id":"moderation_data:640909","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:640909":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1596523"},"id":"message:640909","revisionNum":1,"uid":640909,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:640906"},"conversation":{"__ref":"Conversation:conversation:583623"},"subject":"Re: My Dropbox account won’t upgrade to Plus","moderationData":{"__ref":"ModerationData:moderation_data:640909"},"body":"I did make a new account about a few days before and it charges my credit card directly","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"87","kudosSumWeight":0,"repliesCount":21,"postTime":"2022-12-01T14:49:36.294-08:00","lastPublishTime":"2022-12-01T14:49:36.294-08:00","metrics":{"__typename":"MessageMetrics","views":5375},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:583623/message:640909","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1602337":{"__typename":"User","id":"user:1602337","uid":1602337,"login":"Dakota ","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-12-21T15:17:58.566-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg"},"rank":{"__ref":"Rank:rank:47"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1602337"},"ModerationData:moderation_data:645747":{"__typename":"ModerationData","id":"moderation_data:645747","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:645747":{"__typename":"ForumReplyMessage","uid":645747,"id":"message:645747","revisionNum":1,"author":{"__ref":"User:user:1602337"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:583623"},"conversation":{"__ref":"Conversation:conversation:583623"},"subject":"Re: My Dropbox account won’t upgrade to Plus","moderationData":{"__ref":"ModerationData:moderation_data:645747"},"body":"I upgraded my membership and it says I haven’t and to contact you cause I am
That member but it won’t update or upgrade","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"120","kudosSumWeight":0,"postTime":"2022-12-21T15:19:08.769-08:00","lastPublishTime":"2022-12-21T15:19:08.769-08:00","metrics":{"__typename":"MessageMetrics","views":1094},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:583623/message:645747","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCw2NDU3ODgsNjQ1Nzg4","node":{"__ref":"ForumReplyMessage:message:645788"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:645788":{"__typename":"ModerationData","id":"moderation_data:645788","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:645788":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1148275"},"id":"message:645788","revisionNum":1,"uid":645788,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:645747"},"conversation":{"__ref":"Conversation:conversation:583623"},"subject":"Re: My Dropbox account won’t upgrade to Plus","moderationData":{"__ref":"ModerationData:moderation_data:645788"},"body":"

Hey there, Dakota, I hope you're doing well!

\n

 

\n

Is it possible that you upgraded a different account than the one you're using? Also, what type of plan are we referring to?

\n

 

\n

After buying this subscription, did you perhaps receive a receipt confirming the purchase? 

\n

 

\n

Keep me posted!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-12-21T21:46:22.609-08:00","lastPublishTime":"2022-12-21T21:46:22.609-08:00","metrics":{"__typename":"MessageMetrics","views":1068},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:583623/message:645788","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1622905":{"__typename":"User","id":"user:1622905","uid":1622905,"login":"Chiara16","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-17T01:55:48.857-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg"},"rank":{"__ref":"Rank:rank:47"},"messagesCount":4,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1622905"},"ModerationData:moderation_data:660755":{"__typename":"ModerationData","id":"moderation_data:660755","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:660755":{"__typename":"ForumReplyMessage","uid":660755,"id":"message:660755","revisionNum":2,"author":{"__ref":"User:user:1622905"},"readOnly":true,"repliesCount":16,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:583623"},"conversation":{"__ref":"Conversation:conversation:583623"},"subject":"Re: My Dropbox account won’t upgrade to Plus","moderationData":{"__ref":"ModerationData:moderation_data:660755"},"body":"

Salve, ho un problema con l'upgrade del mio account. Ho un piano basic, quindi gratuito, e avendo finito lo spazio di archiviazione volevo acquistare dropbox plus. Ho trovato la prova gratuita di 30 giorni e dopo averla selezionata e inserito i dati di fatturazione, non ci sono stati cambiamenti sul mio account, lo spazio di archiviazione è rimasto uguale e non riesco a risolvere il mio problema. Qualcuno mi sa dire come posso fare? Grazie

\n

 

\n

-------------------

\n

Hi, I have a problem with upgrading my account. I have a basic plan, therefore free, and having run out of storage space, I wanted to buy dropbox plus. I found the 30 day free trial and after selecting it and entering my billing information, there was no change to my account, my storage remained the same and I can't resolve my issue. Can anyone tell me how can I do it? Thank you

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Ciao Chiara16, buon venerdì!

\n

 

\n

Quando hai iniziato la prova, hai utilizzato l'app Dropbox sul tuo telefono per crearla o direttamente attraverso il nostro sito web?

\n

 

\n

Se hai usato il tuo cellulare, quale sistema operativo usi: iOS o Android?

\n

 

\n

Tienimi aggiornato!

\n

 

\n

PS: ho incluso una traduzione automatica del mio messaggio, mi scuso per eventuali errori che potresti trovare.

\n

 

\n

--

\n

 

\n

Hi Chiara16, happy Friday! 

\n

 

\n

When you started the trial, did you use the Dropbox app on your phone to create it or directly through our website?

\n

 

\n

If you used your mobile, what OS do you use: iOS, or Android? 

\n

 

\n

Keep me posted! 

\n

 

\n

PS: I've included an automated translation of my message, apologies for any mistakes you may find.

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Buongiorno Megan e buon venerdì anche a te!
Ho effettuato il tutto da chrome su pc, ma il computer che sto utilizzando ha sistema iOS.

 

Spero tu possa aiutarmi con questo dilemma!

 

-----------------------

Good morning Megan and happy Friday to you too!
I did everything from chrome on a pc, but the computer I'm using has an iOS system.

 

I hope you can help me with this dilemma!

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