Lost My Plus Account Status and All Files

Thanks

Were you able to access all the account files and synchronize current and new files from your devices using the Dropbox APP from your devices but when I access via a browser the account the account shows as basic with none of my files showing.  My data has 58GB of data.  I am getting nowhere with solving this problem so far. I hope this changes soon.

Hey pmca, I believe that when you're trying to access your account from a browser, you're directed to the account you're currently signed into, which is not your Plus account.

Please open a new browser or a private browsing/incognito window and sign in anew, to see if that helps.

As for you RocioRios, would you mind clarifying things a bit?

Do you mean that after you left the Family account, you are not able to re-upgrade your account?

Or did you already upgrade, but are not seeing the upgrade on the account?

Hannah

Thanks for the support - I have opened a trouble ticket in Dropbox. 

I only have one Dropbox account with the email I am using.

I will post the results when i get the solution.

Bruce

Sounds good, Bruce, let us know once you know more too. 🙂

If you can also send us the ticket number, I would appreciate it!

Thanks, pmca!

I passed your comments here along to that communication and you'll be getting a response the soonest possible.

Thanks

I got a reply that addressed the problem. I wanted to change the destination where notification messages were sent and apparently, when I did this it created a new account under the new email, and that then became my PLUS account and all my files were in that newly established account.

I think I will just leave the account under the new email, but I would like to stop verification messages every time a different computer logs in or people log in from a different IP address.  Did I do this by turning off 2 Step verification?

There are several users on this account and I do not want to prevent them from logging in because they do not have the security code.

Hi pmca, currently it isn't possible to remove this security measure.

Additionally, if you're sharing credentials to your Dropbox account, this would be a violation of the terms of service, and can result in your account being terminated.

Dear Dropbox Community,

I am experiencing the same type of difficulty as @pmca. I have lost my paid Dropbox Plus access. (Paid through October, 2023.) I tried working with the Dropbot assistant. I gave it my 12-alphanumeric credit card charge identifier, and it told me that my Dropbox Plus account is fine. But I can't get to it.

Dropbox thinks that I have Basic account. I've tried using a different browser to access my Plus account. No joy.

Help!?!

Hi hwdIII, welcome to our Community! 

Do you have access to the email address linked to your Plus account? 

Also, do you get any specific errors when using your Plus account credentials, in order to access the account? 

Let me know more, and we'll take it from there!