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Forum Discussion
Linking Personal and Business accounts - Account types?
I searched the help and forums, but couldn't quite find the answer to my question.
My wife has a long-held Dropbox Plus personal account, which syncs to her laptop (via the Dropbox app with the...
devynosborne wrote:
But this page confuses me about whether a Plus account can be linked with a Professional account, or if it has to be a Business Standard.
While Professional is considered a business account, it's an individual account, just like the Basic and Plus accounts. Account linking can only be done with a team plan, which would be Business Standard or Business Advanced. You can't link a Plus and Professional account.
I believe I read there are actually two different Dropbox folders (presumably labeled appropriately) that otherwise behave like a normal personal one. That would be ideal.That's correct. The existing personal account would have its folder renamed to Dropbox (Personal) and the Business account would be in a folder called Dropbox (Team Name), where Team Name is the name you give to the Business team.
Rich
Super User II
Super User II
devynosborne wrote:
But this page confuses me about whether a Plus account can be linked with a Professional account, or if it has to be a Business Standard.
While Professional is considered a business account, it's an individual account, just like the Basic and Plus accounts. Account linking can only be done with a team plan, which would be Business Standard or Business Advanced. You can't link a Plus and Professional account.
I believe I read there are actually two different Dropbox folders (presumably labeled appropriately) that otherwise behave like a normal personal one. That would be ideal.
That's correct. The existing personal account would have its folder renamed to Dropbox (Personal) and the Business account would be in a folder called Dropbox (Team Name), where Team Name is the name you give to the Business team.
This is ridiculous and misleading.
Yes, it's confusing and it feels like I'm being punished. I've paid for years what is going on here? So now that they got rid of teams, which I never wanted anyway but used my business account. Does this mean I can't synchronize these once-linked accounts? if this is true then as I've been doing for years I can no longer sync my personal and business accounts to the same PC?
- Hannah
Dropbox Staff
Thanks for the nudge, EMarioC and sorry for any confusion.
If your business account was a free team and you had linked it with a personal account, yes, you won't be able to link these two accounts any more.
A personal account can only be linked to a paid Dropbox Business account. You can read more about what happened here.
Thanks for the fast reply!
Rich wrote:While Professional is considered a business account, it's an individual account, just like the Basic and Plus accounts. Account linking can only be done with a team plan, which would be Business Standard or Business Advanced. You can't link a Plus and Professional account.
Ah, I see. So it's more accurately described as linking an individual and a team account. This page (which links to the above) uses personal and work descriptions, which was part of the confusion.
Anyway, that's super helpful, thank you!
One follow up: Does the Individual account take up one of the user slots of, say, the Business Standard plan? I don't imagine her needed the team member options, but you never know.
Rich wrote:That's correct. The existing personal account would have its folder renamed to Dropbox (Personal) and the Business account would be in a folder called Dropbox (Team Name), where Team Name is the name you give to the Business team.
Great, that's perfect.
One more question, if @Rich or anyone else knows.
My wife's personal account is an old grandfathered Dropbox Plus w/ Packrat account. If she links this account to her Business Standard account, will she lose her grandfathered features (namely Packrat)?
My question comes up when I found this thread with @Rob_Cash.
I can't tell if a "linked" account counts as "joining a team", and thus changes the account type.
Or does a linked account effectively stay separate?
Maybe another way to ask, is if we still get charged for both. The instruction on linking make no mention of transferring to a team, unlike the team instructions.
I figured it out. The two linked accounts remain separate.
Rich
I have been a LONG time Dropbox user. I had my personal basic and plus linked and switched back and forth without a hitch. Boom all of a sudden a month of so ago it just stopped working.
I wish ( may be I lost the message) someone would have given us heads up that this is not going to work.. It has led to a lot of confusion as I had no idea they changed this and they keep on using the word business ( when plus was a professional account) now the terminology is changed… Go figure.. PLUs is now first tier personal account !!!!
At any rate, just wanted to share in the even other linked accounts users are in my situation.
- Rich
Denniz wrote:
... they keep on using the word business ( when plus was a professional account) now the terminology is changed… Go figure.. PLUs is now first tier personal account !!!!
The terminology hasn't changed in years. Basic, Plus and Professional accounts have always been personal accounts (i.e. an account intended for an individual). Dropbox has, on one of their plan comparison pages, grouped Professional in with Business because it shares some features with the Business plans, but it is still a personal account.
The last time the personal plans changed was likely in 2017 when the plan formerly known as Pro was renamed to Plus, then sometime later the new Professional plan was introduced with more storage and additional features.
Thanks for clarifying. I understand now that the terminology had not changed. But they did change the options for linked accounts which was my may area of confusion
At any rate, thank you for taking the time to explain.
D
I have a similar but slightly different problem: a dropbox plus account for my personal use, but have been invited to a Standard Business Account for work. I need to keep these accounts separate (not merge them!), but I'd prefer to have them both easily accessible on my laptop in separate folders. I cannot only use online access as the internet is intermittent. Please could someone advise on EXACTLY how this is done. The articles are not helpful in puzzling this out.
- Mark
You need to follow https://help.dropbox.com/accounts-billing/multiple-accounts/link-unlink-two-accounts from one of the accounts. Notably the 'Link Your Accounts' space.
But this article does not tell me whether I can link Dropbox Plus and a Standard Business account! I am still in the dark here.
