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Forum Discussion
Issue with auto renewal
Due to auto billing without prior consent, I am recommend that a class action lawsuit be initiated against Drop Box for its enticing use of its product and then using a techniquie to lock people into...
Dropbox cannot charge you without authorization.
When you upgrade to a paid account (the only time you would provide payment information) you're purchasing a subscription-based service that will auto-renew at the end of your term. By continuing with the purchase, you're agreeing to this. You're able to cancel the auto-renewal at any time prior to renewal. If you fail to do so you will be billed for a new term.
If this is still a concern, then you should make sure that your account is not set to auto-renew again. You can choose to downgrade your account from your Account page, or you can contact Dropbox Support for assistance.- Hi KenLoebel
You dont need to write to them to stop payments, you just go to www.dropbox.com/cancel
Do you happen to have any ticket numbers?
Our first notification an overdraft notice from the bank. we did not choose anything. It was a non removable app on our phones that we got 2 years ago. their unauthorize charge is now costing us over 200.00. we are 65, living on a limited income very close to the bone. this has ruined us. Happened this last weekend. Just let us know who to call. And of course the bank is no help as they love their overdraft snacks.
Jane
Dropbox Staff
Dropbox StaffHey all,
I 'm just stepping in here to follow-up on any open tickets you may have with our team and see if I could expedite resolution. Please include them in your replies, so that I look them up internally.
Thanks in advance,
JaneA
