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Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
2 years ago

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
Dropbox Sign
Refunds
  • Hannah's avatar
    Hannah
    2 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey SamuelWakeman, thanks for taking the time to write on our Community.

 

Can we actually send you an email, so we can look into your request internally?

 

Let me know.

Neil1234's avatar
Neil1234
Explorer | Level 3
2 years ago

i have sent numerous emails to cancel my account and for you to stop charging me but no one responds!

Regards Neil

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Neil1234, I just sent you an email, I'll see you there! 

    • Neil1234's avatar
      Neil1234
      Explorer | Level 3
      2 years ago

      I never received an email??

      Regards Neil - 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Neil1234, odd because I can see the email on my system. 

         

        In this case can you contact Dropbox Support directly?

         

        Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

         

        If you do, let me know of the number, please. Thanks! 

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