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Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
2 years ago

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
Dropbox Sign
Refunds
  • Hannah's avatar
    Hannah
    2 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

dfordufus's avatar
dfordufus
Explorer | Level 3

I have been waiting to cancel my subscription, and find it was renewed about 10 days ago automatically for another year.

I just now tried to remove my payment details, and find I can't remove my Paypal without adding another method e.g. Visa card.

I want to cancel the sub and refund this payment please.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi all, thanks for your comments so far. 

 

I wanted to mention that you can reach out to our support team for further assistance through this form.

 

Please do this through an incognito window without logging into any Dropbox account while making sure to include all the relevant information along with an email address we can reach you at. 

 

When you get the ticket ID from our system, you can share it with us here so we can then take a look in our system and check on its status. 

  • krzhao's avatar
    krzhao
    Explorer | Level 3
    2 years ago

    Hello,

     

    Can you please send me the form?  I could not find it from the link you provided and I am not sure where I should submit the form.  Can someone from the support team contact me directly?  My email is [removed per the Community's Guidelines].  Thank you!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey krzhao, sorry to hear you're having issues with this.

       

      Have you ensured that you access the link to the form from a web browser where you're not signed into any Dropbox account? 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the ticket ID dfordufus - I was able to locate it in our system and passed your comments on to the agent who's handling your case.

       

      I can also see that they have already replied to you, so please have a look at your inbox. 

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