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Forum Discussion
I want to cancel a subscription but can't access old email
I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have...
I was a user of a business account at Seismic. When someone else left the company, I paid the subscription with my credit card and was reimbursed by Seismic. I have not worked there since 2020 and I do not have access to that email account and I keep getting charged for the account. Please help! Thanks.
- Hannah
Dropbox Staff
Hey NeolaMace, sorry to hear that you're in this situation.
I would actually suggest reaching out to our support team directly about this.
To do that, open a private browsing/incognito window and go to this page.
In the "I want to look up information related to" box, choose "other" and type in an email address you can access.
Fill out the rest of the form, submit your request and when you have your ticket number, please make sure to send it to us here as well.
- Thank you so much for your help. I cannot submit a request because it is requiring me to enter my card number. I must have paid through Google Pay because the charge goes through every year and my debit card has changed multiple times.
- I have no idea now what card I had on there or even which card went through last year. Yes I absolutely want to reach out to the support team but I have not been able to do it.
