Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello,
Yesterday, I tried to upgrade my subscription from Basic to the Plus yearly subscription. I put in my credit card info and it said there was an error. My account says I still have the basic plan with only 2GB but when I try to upgrade now, it says I already have the plus plan. There is currently no charge on my credit card. What do I do so that I can access the plus plan?
Hi @crimsonchin, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay,
No, there are no confirmed payments on that page and I don’t have a charge on my bank statement.
I tried to upgrade on the website directly, not the app.
My account says that I have basic but when I try to upgrade, it says I already have plus.
I have tried logging out and logging back in both from the app and the website.
Can I send you an email, in order for us to have a closer look into this @crimsonchin?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes please!
I just sent you an email @crimsonchin!
I'll see you there, cheers! 😃
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!