I'm getting charged even though I have a Basic account.

[KG18]

I have Dropbox Basic, a free account.

There is no billing instruction on my subscriptions page.

I have no recollection of upgrading.

I have no other email addresses with Dropbox accounts. I’ve entered them all on the login page and they all prompt a sign-up, not a login.

I am not part of any shared programme with other Dropbox users.

I did not sign up via Apple or Google methods.

I would like someone from Dropbox to tell me why there is an expected billing for annual payment, pending on my PayPal account for Dropbox International Unlimited Company.

I have cancelled the PayPal payment for future payments but want to understand how it happened in the first place, and with a view to claiming the recent PayPal debit back.

[DBX_Pedro]

Hi @KG18 ,

Thanks for contacting us with this issue. 

Can you please check the following website : 

https://help.dropbox.com/billing/find-credit-card-charge ?

Here you can enter the required information to find which account you are paying for.

If there is confirmation that this is the case, can you please get back to us? 

We can take it from there to help you with this issue.  

[KG18]

Thank you for your prompt reply. I trust that the remainder will be so swift.

I paid with PayPal or another form of payment.

I have already filled out a Billing Help Request form, as instructed and this has been sent forward via the channels requested.. 

[Megan]

Hey @KG18, I hope you're doing well! 

I managed to locate your ticket and it seems that it got mistakenly caught by our spam filter and closed. 

I'm going to go ahead and open a new ticket on my end for you.

Thank you! 

[KG18]

I have replied to your email to me.