I tried to upgrade my plan, and it failed, but it says I've upgraded?

[crimsonchin]

Hello,

Yesterday, I tried to upgrade my subscription from Basic to the Plus yearly subscription. I put in my credit card info and it said there was an error. My account says I still have the basic plan with only 2GB but when I try to upgrade now, it says I already have the plus plan. There is currently no charge on my credit card. What do I do so that I can access the plus plan?

[Jay]

Hi @crimsonchin, thanks for bringing this to our attention.

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
 

This will help me to assist further!

[crimsonchin]

Hi Jay,

No, there are no confirmed payments on that page and I don’t have a charge on my bank statement.

I tried to upgrade on the website directly, not the app.

My account says that I have basic but when I try to upgrade, it says I already have plus.

I have tried logging out and logging back in both from the app and the website.

[Megan]

Can I send you an email, in order for us to have a closer look into this @crimsonchin? 

[crimsonchin]

Yes please!

[Megan]

I just sent you an email @crimsonchin!

I'll see you there, cheers! 😃