I got downgraded without explaination

[eiriksvensen]

My account got downgraded from Advanced to Basic without an apparent reason. As my account now is Basic theres no way to contact the dropbox chat or email. How do i get in touch with a key account manager again, or contact dropbox about this? We had about 400TB in our dropbox. 

[Walter]

Hey @eiriksvensen, sorry to hear about this,

May I ask if you've ensured that you're looking at the correct account?

Also, were you a member of the team or a team admin?

Keep us posted!

[eiriksvensen]

Hi Walter!

The account was [removed per the Dropbox Community Guidelines] Team admin. 

[Hannah · Accepted solution]

Hey @eiriksvensen, if you're signed in to the correct account, can you send us a screenshot of what you see in the plan tab of your account settings?