Can't contact support team

[s. 303]

I wrote my question in detail about a week ago, and I even couldn't find my own question, but finally I found my question in "subscription" menu that I couldn't understand why "購読" in Japanese even though I have not subscribed anything. Anyway, I found my question, but no one answered. I described the detail. I was able to talk on the phone to the official DropBox staff member in Japanese before, but I couldn't find the access to the support now.

[Nancy]

Sorry to hear this, @s. 303. 

Are you able to reach out to our support team if you visit this page?

[s. 303]

Unfortunately, no.

[Nancy]

Alright, let’s have a look. 

You mentioned that you were on a phone call with our support team, right? Were you on a paid subscription at the time, and your Dropbox account got downgraded during the call? 

In case you have a ticket number, please pass it on to me here, and I’ll be glad to have a look.

[s. 303]

I have no idea now, but I haven't registered any paid programs. I tried free XX-day upgraded plan, but I didn't continue. I even don't remember when I talked to the staff or received email replies.

Right this moment, I am free pl

[s. 303]

Excuse me, but the screen

[s. 303]

suddenly kept changing and I couldn't continue writing.

I guess I have the only two choices to get solutions for my question. Either AI chatbot or Communy board. I believe I need to give up and leave the problem as it is... Not satisfactory, but not fatal either.

Thanks, Nancy-san, anyway.

[Nancy]

@s. 303, if you wish, you can perhaps share more details with us here in English, and we can look into your request.

Have a great week ahead!