I get an error trying to purchase Dropbox Plus from Basic plan

[walbluefin]

Hello,

I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access support directly.  I have tried with different credit cards to purchase the dropbox plus 2 TB plan, but I get an error after completing the form and pressing the purchase button. The error message says "Please correct the form errors and try again".  I have tried multiple credit cards and get the same error.  The second sales chat had be submit a support request for Dropbox Dash because that is the only way to contact support.  I find it a bit odd that Sales cannot access support or transfer someone via chat to support.  I am trying to give dropbox money but they are making it impossible for me to pay them.  This is extremely frustrating and I have wasted a few hours trying to pay dropbox and upgrade my subscription.

[Walter]

Hi @mondodesign - sorry to hear about this.

Would it be OK with you if we sent you an email to have a further look internally? 

[mondodesign]

Yes go ahead

[Hannah]

Thanks, @mondodesign, I just sent you an email, and we'll continue there.