I get an error trying to purchase Dropbox Plus from Basic plan

[walbluefin]

Hello,

I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access support directly.  I have tried with different credit cards to purchase the dropbox plus 2 TB plan, but I get an error after completing the form and pressing the purchase button. The error message says "Please correct the form errors and try again".  I have tried multiple credit cards and get the same error.  The second sales chat had be submit a support request for Dropbox Dash because that is the only way to contact support.  I find it a bit odd that Sales cannot access support or transfer someone via chat to support.  I am trying to give dropbox money but they are making it impossible for me to pay them.  This is extremely frustrating and I have wasted a few hours trying to pay dropbox and upgrade my subscription.

[Walter]

Hey @walbluefin - sorry to hear you're having issues with this.

Could you please clear your browser's cache or try another browser and let me know if you still get the same error?

If you do, I'd appreciate a screenshot (omitting any personal information) as well.

Thanks!

[HoneyChan76]

I'm having the same issue as well and it's frustrating!

Talked to 3pax and none can solve my issue.

Can someone from the technical department get back to me pls.

Walbluefin, have you solved your payment?

[HoneyChan76]

I have tried other browser, clear cache and none help.

Could you kindly revert to me pls.

My plan was accidentally downgrade to basic and I cant access any live chat and none of the sales personal can help!

I have many important files and documents not sync and its frustrating.

You guys should have a better support on this issue

[Walter]

Hey @HoneyChan76 - sorry to hear you're having issues with this.

Since you're getting the error even after clearing your browser's cache and other browsers, could you send us a screenshot of the exact error you're getting so that we can have a look too?

[HoneyChan76]

Hi Walter, there isn’t an upload function for me to attach a snapshot of the error.
How can I send u?
Basically, I’m having exactly the same issue as walbluefin.

[Hannah]

Hey @HoneyChan76, you should be able to see a camera button, right above the reply box, after you click on "reply" here on the Community.

If you're on your phone, you might need to request the desktop version of the site, to see the camera button.

[HoneyChan76]

Hi Hannah,

attached is the error message.

please make sure my files are not deleted please as its very important 

million thanks

[Megan]

Hey @HoneyChan76, thanks for the info! 

Can I send you an email, in order for us to have a closer look into this? 

[HoneyChan76]

Yes Megan!

Sincerely hope for your kind assistance.

Thank you for helping me omit my details in the attached pics.

Greatly appreciate