I get an error trying to purchase Dropbox Plus from Basic plan

[walbluefin]

Hello,

I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access support directly.  I have tried with different credit cards to purchase the dropbox plus 2 TB plan, but I get an error after completing the form and pressing the purchase button. The error message says "Please correct the form errors and try again".  I have tried multiple credit cards and get the same error.  The second sales chat had be submit a support request for Dropbox Dash because that is the only way to contact support.  I find it a bit odd that Sales cannot access support or transfer someone via chat to support.  I am trying to give dropbox money but they are making it impossible for me to pay them.  This is extremely frustrating and I have wasted a few hours trying to pay dropbox and upgrade my subscription.

[Rashmi12]

I have the same problem , I am not able to buy the dropbox plus subscription

[Nancy]

@Rashmi12, have you tried the accepted solution here and you’re still facing the same issue?

[baltmann]

Same story here. Different browser, Different payment methods. Cleared browser cache. Time to look for an alternate cloud solution.

[Megan]

Hey @baltmann, thanks for posting here! 

Since you've already tried a few troubleshooting steps, would it be okay for me to reach out internally, in order for us to investigate there? 

Let me know!

[baltmann]

Yes, go ahead.

[gesietta42]

I'm having the same issue too. Have tried different browser, clearing cache etc. 

I would do it via the app, but it only allows for monthly via my Apple account and I want to pay on my business card. 

Please help! My computer has run out of space and I've been trying to sign up for a plan since yesterday. 

[Hannah]

Hey @baltmann and @gesietta42, I just sent you both an email, so we'll continue investigating the issue there.

Cheers!

[Pietrosoresi]

I have the same problem, how can I solve it?

[Walter]

Hey @Pietrosoresi - sorry to hear about this.

Could you try clearing your browser's cache or using another browser and let us know if you get the same results?

If you do, let us know here and we'll send you an email to investigate further. 

[Pietrosoresi]

I've already tried with other browsers but always the same error