I get an error trying to purchase Dropbox Plus from Basic plan

[walbluefin]

Hello,

I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access support directly.  I have tried with different credit cards to purchase the dropbox plus 2 TB plan, but I get an error after completing the form and pressing the purchase button. The error message says "Please correct the form errors and try again".  I have tried multiple credit cards and get the same error.  The second sales chat had be submit a support request for Dropbox Dash because that is the only way to contact support.  I find it a bit odd that Sales cannot access support or transfer someone via chat to support.  I am trying to give dropbox money but they are making it impossible for me to pay them.  This is extremely frustrating and I have wasted a few hours trying to pay dropbox and upgrade my subscription.

[Nancy]

Thanks for giving that a go! Do you have direct access to this email address? If yes, we can message you there and check your account.

[Philip Ostheimer]

Hi Nancy! Yes, I do have access to my "info@...." adress and to my dropbox account.

Thanks again for your help!

[kaabis]

got the same problem here. tried all the suggestions mentioned here, nothing worked unfortunately. please contact me as well on this issue (i used the chatbot before which wasn't much help, so please help me out here)

[Walter]

Hey @kaabis - sorry to hear you're having issues with this.

I've just sent you an email to have a further look internally, so please have a glance at your inbox and we'll take it from there.

[Walter]

Thanks for the clarification @Philip Ostheimer 

I've just sent you an email, so please have a look at your inbox and we'll take it from there. 

[cdrenth]

Hi there,

I want to upgrade my plan and filled out all the details. No matter what I do or change, I always get the same error message "Please correct the form errors and try again". 

It drives me crazy, as it doesn't say what needs to be corrected and I tried everything!

Who can help me here?

Thanks!

[Hannah]

Sorry to hear that you're having this issue, @cdrenth.

Have you tried it from a different browser or a private browsing window, to see if it helps?

Let me know!

[cdrenth]

yes I did, same result

[Hannah]

Can you also clear your browser's cache, just to see if that helps, @cdrenth? 

[cdrenth]

That finally worked, thank you Hannah!