Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
i cant enable my acer free 100gb dropbox storage pls help.
Hi @nidhiloveschocolate, thanks for bringing this to our attention.
Does your device meet the terms and conditions as mentioned in this article?
Are you using this one new or existing Dropbox account?
Keep me posted!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
yes it does fall under the criteria, i logged in with an old id of dropbox. pls help me out
@nidhiloveschocolate, can you clarify what happens exactly when you try to redeem the Acer promotion?
Did you log in to your Dropbox account and the promotion wasn’t applied or did you receive any kind of errors?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
the offer popped up on my screen i filled the details and it vanished on its own then couldnt find it
You should be able to just open Dropbox and log on to it - via the preinstalled software. You cannot download a version from here.
Then you need to complete www.dropbox.com/gs and it should activate as long as you've not had a promo before.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
i cant find the dropbox app in my laptop, i tried downloading and logging in but i didnt get the 100gb free offer what to do pls tell with steps
The offer is only valid if you use a preinstalled Dropbox client.
If one isnt installed your device is not eligible. Downloading from the website will null and void any offer. You'd need to revert back to factory default settings IF it was available preinstalled.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
but it wasnt pre installed yet i was shown a pop up from dropbox and acer and as soon as i filled up my details it went away. what should i do now
so should i consider the pop up fake or the laptop is not fresh?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!