I can't connect more than 3 devices, although I am on a Plus plan. Why?

Oberdan1975 · ‎08-19-2023

Hi all, having upgraded to Plus yesterday it doesn't let me add more than 3 devices. I have tried logging out everywhere and logging back in. From my profile it tells me that I have a plus subscription. Has this happened to anyone? Thank you. Oberdan

Oberdan1975 · ‎08-21-2023

Hello, with today it makes me add more devices. Not until yesterday. However it went, the coast resolved itself. Thank you.

View solution in original post

Megan · ‎08-21-2023

Hey there, @Oberdan1975, welcome to our Community!

It seems you've already checked your plan page online, to confirm that you're using a Plus plan, right?

Can I ask if you get any specific errors, when you try to connect to more than 3 devices? Also, do you face this issue when you try to sign in using your desktop app, or mobile app?

Let me know more, and we'll take it from there!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Oberdan1975 · ‎08-21-2023

Hello, with today it makes me add more devices. Not until yesterday. However it went, the coast resolved itself. Thank you.

I can't connect more than 3 devices, although I am on a Plus plan. Why?

I can't connect more than 3 devices, although I am on a Plus plan. Why?

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