I've paid for Plus but it's not showing on my account

[De51]

Hi there

I've been a Plus member for years and been paying GBP 9.99 through Apple and the last payment being made on 26 July

I've got the invoices and its been debiting off my card

In between i took the offer to upgrade and then requested to cancel the upgrade and i was given a refund back

But since then DBox is charging me £8.99 but its not put me back to my Plus package which i was on and instead on my Basic account!

Please can someone help me as - i'm unable to get support as it keeps saying i need to be a paid account?!

Thanks so much

D

[Calvin2DBX]

Hi @De51,

Thanks for getting in touch!

Let's get a support ticket open so one of our agents can help you directly.

To do this, right click the following link, and choose open in Incognito, or Private:

https://www.dropbox.com/support

Don't sign into the account, instead, check the buttons below the sign in option, and you will see a link for "Need help with a billing issue".

Set "Other" in "I want to look up information related to", and fill out your details there, with the email and the payment method used.

If have any trouble opening a support ticket that way, let me know! 

[De51]

Super thank you so much i'll do that now

[De51]

Hi Calvin

Sorry I'm coming back a little late, but i've done that and it says i can cancel my subscription or downgraded

its asking if i need more help to sign in

Help! 

Thank you so much

D

[Jay]

Hi @De51, just to check, did you get a reply from the support agent when you contacted the team? Were they able to assist you on this matter?

[De51]

Nope not yet
Maybe it's Apple I need to speak to you think?

Thank you so much
D

[Hannah]

Hey @De51, can you try to restore your purchase, to see if that brings your account to the Plus plan again?